Refund & Return Policy
NO HASSLE 30 DAYS RETURN !
Your satisfaction is very important to us. We want you to be completely satisfied with the product that you receive from us, as we only sell high quality products. If you are not satisfied with your purchase, you can return any item(s) in its original condition which have not been WORN, SCRATCHED or WASHED.
If the item is out of stock, we'll notify you right away.
All merchandise has to be in its original packaging. Please indicate a reason for your exchange on the invoice that was included with the shipment. Items returned without original packaging will be returned to customer.
You may EXCHANGE or RETURN merchandise by mail within 30 DAYS (see exceptions below) of receipt of purchase. You will receive a full refund LESS shipping. Please include your name, order number and a short note stating the reason for return/exchange. Your feedback is very important to us!
Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Engraved Jewelry : NO returns/exchanges
Clearance Products: ALL SALES ARE FINAL: No Exchange/Return
PLEASE FILL RETURN FORM to return or exchange
The wholesale orders are non refundable as these are prepared according to the peculiar requirements of each customer. unless the items arrive damaged. Please email us in 48 hours about damaged or incorrect items with codes and quantities. Please purchase a few samples before making LARGE WHOLESALE ORDERS. 30% restocking fee may be applied.
Customer is responsible for return shipping expense. Insurance & delivery confirmation on returns is strongly recommended. All refunds will be awarded upon return of the merchandise in proper condition.
EES MEDYA TICARET LIMITED SIRKETI
Esentepe Mh. Salih Tozan Sk. No:28 K:4 D:22 34394 Sisli Istanbul Turkey Phone: +90 212 522 3288
Please do not ship products without filling RETURN FORM and receiving confirmation number from us.
Order Processing Information
Please note that the price of special order merchandise is subject to change due to the nature of fluctuating prices with precious gems and precious metals in the market. Prices shown on the website often reflect the price for that one specific piece within our collection.
Orders are processed pending availability and credit verification. Orders placed on Friday after 7 PM US CT (US Central Time) will begin processing on the following Monday. LUCKY EYE DESIGNS will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification.
TAXES for INTERNATIONAL BUYERS
We do not collect any sales taxes from US customers. But international buyers are responsible pay for their own country custom duty if there is any. Please be aware that the delivery charges do not include local duties and taxes. The recipient is fully responsible for any additional fees imposed by customs such as tariffs and duties. Sometimes customs will charge a fee and other times they will not. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country.
Australian Buyers - New GST Tax Regulation. Paying GST on imported goods.
The Australian Customs and Border Protection Service (ACBPS) collects GST on taxable importations. The GST payable is 10% of the value of the taxable importation. The recipient is fully responsible for GST taxes.
LUCKY EYE DESIGNS ship Monday to Friday and not on weekends or public holidays.
We will not be responsible for any late delivery arising from factors beyond our control.
We Accept :
- Most common payment method.
- Visa, Mastercard, American Express, Discover, and JCB accepted.
- Debit cards accepted.
- Cards issued outside the US accepted.
- Orders processed quickly, unless there is a problem with the card.
- Bank wire preferred for wholesale orders over $2,000
- Processed as soon as we receive the wire.
- We never see your financial information.
Secure Order Processing
The security and privacy of customer information is one of our highest concerns. We use 256 bit SSL Certificate for each transaction.